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what should i do if i don't get a conformation
If you haven’t received a confirmation email, please check your spam or junk folder first. If you still can’t find it, there may have been a typo in your email address during checkout. In that case, please contact our customer support (eu.ensemble@gmail.com), and we’ll be happy to assist you.
What payment methods do you accept?
We accept the following payment methods: Credit & Debit Cards Digital Wallets: PayPal, Google PayBank Blik Klarna & Direct Payment Services: iDEAL, SOFORT, Bancontact
Do I need an account to place an order?
You do not need an account to place an order. However, it is easier when you want to place an order to create an Ensemble account. Your details will be remembered and filled in immediately with your next order. This also gives you a handy overview of your order history. We can also keep you informed of the latest trends and cool promotions.
Do sold-out items still come back in stock?
We do our best to restock sold out items as soon as possible. We advise you to subscribe to the restock alert next to the item in question. When the item is restocked you will automatically receive an email from us!
Can you help with orders from other platforms or physical stores?
No, we can only assist with orders placed through our official webshop. Unfortunately, we cannot help with issues related to purchases made on other platforms or in physical stores. For those orders, please contact the store or platform where you made the purchase.
How to return my items?
You have the right to return (part of) your order within 14 days of receipt. Returned items must be unworn, unwashed, and with all original tags attached. Items showing signs of wear or damage will not be accepted. To return items, use the packing slip included with your order as your return form. Please fill it out as completely as possible and include it with your return shipment. Ensemble does provide return labels but will not reimburse your shipping costs. You can return your items at your own expense with only DHL post , send to our warehouse adress findable on shipping click
How long will it take to receive a refund?
Once received, it may take up to 7 business days for your return to be processed and refunded. You will receive an email notification once the refund has been initiated. During holiday and sale periods, return processing may take longer due to high volumes in our warehouse and with delivery services.
How can I contact customer service?
You can reach our customer service in the following ways: email : eu.ensemble@gmail.com
What are the delivery fees?
BENELUX €6,95 per order Rest of Europe €12,95 per order Outside Europe €19,95 per order
When will i receive my order?
Your order will be shipped as soon as possible. Delivery times depend on the workload of the carriers. Below is an estimate of the expected delivery times per region: Netherlands: 2-3 business daysBelgium & Germany: 3-5 business daysRest of Europe: 4-10 business daysOutside Europe: 7-12 business days Please note that delays may occur if carriers are experiencing high demand.
